- Free Gift Promo Black Friday
- Delivery Information
- Packaging
- Returns & Exchanges Policy
- Returning Faulty Goods
- Gift Returns
- Late and Lost Deliveries
- Prices
- Feedback and Complaints
- Privacy Policy
- Environmental & Ethical Policy
- Online Security
FREE GIFT PROMO BLACK FRIDAY
The gift item must be added at checkout. We are unable to add or send gifts retroactively once the order has been accepted.
Only one gift is allowed per transaction. This offer cannot be combined with any other promotion. The free gift promotion ends on 12/02/2024 23:59 PST.
If you choose to return your order, either in full or partially, and the remaining order value falls below the eligibility threshold, the free gift must also be returned. If the gift is not returned, its full price will be deducted from your refund. In the event of technical issues, we reserve the right to remove any free items that were added in error.
DELIVERY INFORMATION
Your parcel will need a signature on arrival. Unfortunately, we cannot send to an unmanned PO BOX.
All US orders are sent via DHL. You will be sent an order confirmation with a tracking number and details of how to track your parcel.
PACKAGING
Jewellery is packaged in a Fable branded gift box, which includes a cotton pouch and gift card. All other accessories will arrive protectively packaged with branded swing tags. All products will be packaged in a protective external carton box.
RETURNS AND EXCHANGES POLICY
Please note that earrings and face masks are excluded from the refund policy due to hygiene reasons, in accordance with relevant UK regulations. We are unable to refund or exchange any earrings purchased at Fable. For the returns and exchange policy, please see here.
RETURNING FAULTY GOODS
In the rare event that goods are delivered faulty or damaged, please contact our customer services department at +44(0)20 3397 5880 or email help@fableengland.com so we can arrange a replacement or refund. If the package you receive is damaged or open, please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the cost of returning the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 6 months after delivery. All items returned as faulty will be assessed by Fable. Any item showing damage due to fair wear or accidental damage will not be accepted as faulty.
GIFT RETURNS
If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value. Please note that the above terms still apply to all exchange requests.
ONLINE ORDER CANCELLATION
If you wish to cancel an order placed online, please phone our customer service team at +44(0)20 3397 5880. Orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, we are unable to redirect it. Please follow the return instructions upon receipt. Provided that a Return Number has been requested within 7 days of receipt, your original postage costs will be refunded along with the full cost of the item.
This does not affect your statutory rights.
LATE AND LOST DELIVERIES
International delivery: When items are sent to another country, your parcel is often handled by more than one postal service. The actual delivery will be the responsibility of the postal service in the destination country. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as delivered: This often happens when items are delivered to workplaces. Your item may have been delivered to a post room or a colleague, and someone else may have signed for it. You can check the signature by entering your tracking number on the courier’s website. Please note that we do not refund or replace items tracked as delivered. For this reason, we recommend having items delivered to your home address.
Items not received: If you do not receive your delivery, report it to us within 30 days of the order date. Fable cannot be held responsible for goods that are lost or delayed in transit.
PRICES
Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Errors and omissions are accepted. Orders will be processed at our published prices at the time of order and cannot be changed due to promotion at a later time. All prices are stated in $US Dollar.
We may offer promotional discount codes from time to time (either directly or via third parties). These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offers or discounts.
FEEDBACK AND COMPLAINTS
We welcome feedback from our customers as it helps us improve our service. If you have a complaint about any part of our service, please contact us here.
PRIVACY POLICY
You acknowledge and agree to be bound by the terms of our Privacy Policy.
ENVIRONMENTAL & ETHICAL POLICY
As a company, we take our environmental responsibility seriously. We are equally serious about doing right by our customers, suppliers, partners, employees, and investors.
ONLINE SECURITY
We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, and American Express via the secure payment provider, Stripe.
SERVICES AND CONDITIONS OF USE
As part of our service, we agree to provide you with information and other services that we may offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines below. Please note that you will be referred to as ‘customer’ in this agreement.